Freight Terms & Policies
Freight prepaid structure (state specific)
North Carolina
**Note** hardware min. $2500.00
South Carolina, Georgia, Maryland, Virginia, Eastern Tennessee
**Note** hardware min. $2500.00
Kentucky, Tennessee, West Virginia
**Note** hardware min. $3500.00
** All other regions will be handled on an individual bases. Call 910-892-2119 for details.
Broken Box Policy
Gray Metal
South, Inc., has a strict policy of shipping in exact box quantities only. For
example, if an order is placed for 138 pieces of an item and the item is packed
in quantities of 12, Gray Metal South, Inc., will automatically round up to the
next even box quantity of 144 pieces. If there is ever a need where a customer
absolutely wants less than the standard box quantity, Gray Metal South, Inc.,
will impose a broken box fee of $10.00 per incident.
Product Return Policy
Please
apply the following guidelines to any products requested to be returned for
credit:
1. Specialty products made (non-stock items) will not be accepted
for return under any circumstances.
2. Standard products will be considered
for return if they are returned in the original carton. Management will take
into consideration the number of inventory turns the product has in deciding
whether they will accept the product back. If cartons are damaged from the
outside after remaining in the customer warehouse for any length of time, it
will be assumed the damage occurred at the customer location and not as a
result of shipping or vendor negligence and therefore considered invalid.
3.
Product authorized for return must have a valid return authorization
number.
4. A 15% restocking charge will be applied to all returns resulting
from excess inventory or customer error in ordering. When Gray Metal South,
Inc., has made the error, the return will be handled automatically and the
customer will be given the option of the correct product being shipped out
prepaid, regardless of minimums being met.
5. Product shipped that was
damaged in transit will be able to be returned and exchanged when reported
within 24 hours of receipt.
Shortage/Overage Policy - 48 Hour
Rule
Gray Metal South, Inc., requires any shortages or overages be
reported within 48 hours of delivery.